Frequently Asked Questions
Got questions? We’ve got answers.
From training tweaks to tech stuff, here are the things we get asked most.
What is a subscription program?
With a subscription program you sign up on a monthly rolling basis and the programming is ongoing. The programming is released for each week on Sunday evening.
Our RaceReady & RoxDaily programs are examples of this—people sign up for multiple races or want to work on their weaknesses year‑round, so they subscribe.
What is a fixed‑length program?
Do you offer Blue Light discount?
What if I have a question about my program?
I don't understand a movement or workout on my program
What happens if I get injured?
How do I access the program and app?
How do I cancel or pause my subscription?
When does my program get released?
Are the monthly subscription programs a contract?
How do I change my bank details?
How do I change my email or password?
Hey! How can we help?
23:01Didn't Find what you're looking for?
Drop us a message on WhatsApp or ping us an email. We usually reply within the hour.
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Our Tools
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