HOW IT WORKS
Pick Your Program
You set your sights on a goal and leave the rest to us.
Find the program to fit your ambitions or reach out and we’ll help you choose the perfect program.
Download the App
Once you’ve purchased the program you’ll get access to our exclusive app.
Your program will be available immediately, just click the link in the email and follow the instructions.
Train and Track
Get stuck in! Track your training and see the progress from your hard work.
Check-in with your coach
Every program comes with a designated coach who can help you stay on track and offer their years of experience to help mould the program to your specific circumstances.
Got a question that’s not answered below?
Pop us a message on WhatsApp or email and we’ll typically get back to you within the hour…
Frequently Asked Questions
Do you offer blue light discount?
Yes, we offer Blue Light discount with the same eligibility criteria as on the website. you can find that here
What if I have a question about my program?
Within FitR you can message our coaching team directly or contact them via WhatsApp. They’ll be on hand to answer any questions you have.
I don't understand a movement or workout on my program
Within FitR you have the ability to directly message our coaching team. They’ll be on hand to answer any questions you have.
What happens if I get inured?
All our programs are thoughtfully designed to make you fitter, faster and stronger. Hopefully, by following one, you’ll see far fewer injuries.
For our fixed-length programs you can schedule and rearrange the program as necessary. For our on-going monthly programs, get in touch with your coach and we can pause your program for you.
How do I access my program?
Programs are all delivered through the FitR app.
You can get the FitR client app for Andriod & Apple.
Once you have completed the checkout process you will receive an email inviting you to download the app. If you don’t receive this within 24 hours, contact us at support@hybridathleteclub.com.
How do I cancel my program?
For our on-going programs, you can manage your subscription within the My Account section of FitR website.
You can find instructions here.
Our fixed-length programs can’t be cancelled as you pay for and receive the entire program upfront.
Should you need any additional help, just get in touch with your coach via the app or reach out to the team on support@hybridathleteclub.com
How do I change my bank details?
Login and then you can manage your payments here.
Should you need any additional help, just get in touch with your coach via the app or reach out to the team at support@hybridathleteclub.com.
When does my program get released?
For our on-going programs, the programming is updated every Sunday.
For all other programs, the entire program is provided upfront after purchase.
Are the monthly subscription programs a contract?
You can cancel your monthly programs whenever you’d like via your account page.
You can find details on how to cancel here.
We want you to be active and happy whether that’s with us or doing something else! There are no contracts here.
Can I pause my subscription?
Cancelling your subscription in FitR is essentially pausing it as you can rejoin at any time.
How do I change my email?
For any other issues, please contact us at support@hybridathleteclub.com
How do I change my password?
For any other issues, please contact us at support@hybridathleteclub.com
